info.at.kaltenhauser.com

Everything on Covid19

Hygiene and safety have always been an integral part of our hospitality. A lot has changed since March 2020. What has always been a matter of course for our employees and us is now mandatory and prescribed by law!

For us, there is currently nothing more important than promising our guests a safe stay so that they can enjoy a relaxed and carefree holiday.

  • Requirements for a great stay in our hotel
    • - We will of course do everything in our power to ensure that you will have a wonderful and safe time with us. Please colaborate with the us given laws. - All guests have access, when vaccinated, tested or recovered from a COVID illness. For all others the following tests are required: - Negative PCR test (valid 2 days) - Negative antigen test (valid 24 hours from a test station or pharmacy) - Selfmade antigen test with QR code (digital) from the government (valid 1 day) - Selftests made on-site are only valid for a stay in the restaurant. - Kids under 6 years do not require a test or mask. Kids 6-14 years need to cover mouth and nose and a test is required from 10 years. - Should you have been vaccinated a vaccination certificate is sufficient. - Should you have recovered from a COVID illness, a written antigen test or document from your doctor should be enough and is valid for 6 months.
  • Rules to abide by during your stay
    • You may only use the buffet with white gloves on; these will be handed over to you on arrival
    • Please stick to the maximum number of people allowed in the saunas and the indoor pool
    • If you feel unwell, have a fever or any other symptoms, please stay in your room and inform reception
  • Travel entry and quarantine regulations
    • - The Austrian borders are open. Travellers need to present a negative PCR or antigen test upon crossing the boarder, that was done at least 48 hours or 24 hours prior to entry.
    • - Important infomration reagarding entry into austria Formular
    • We will greet you warmly as usual, but please understand that it is all without physical contact.kt!
    • - Persons who have been tested, have an antigen test not older than 3 month, have been vaccinated once at least 22 days before arrival or have had a COVID illness in the last 6 months, are allowed to travel after May 19th, 2021 to Austria without quarantine. (Excluded are high risk regions with high incidents).
    • Policies for people returning to Germany or Switzerland after a vacation in Austria: If vaccinated or recovered a COVID illness there is no quarantine required. Please check with your local federal state, what is currently needed, as sometimes you need to be tested and policies change frequent-ly.
    • Stay on the actual status with the Austrian government. Website
  • General recommendations
    • Washing and disinfecting your hands regularly
    • Sneezing or coughing into a handkerchief or the crook of your arm
    • Avoiding physical contact
  • Arrival and departure to and from the hotel
    • Please give us your full names and dates of birth of all fellow travellers prior to arrival for a hassle-free arrival without having to wait at reception
    • Let us know in advance what you will be needing
    • We will of course warmly greet you and say goodbye as we always do but without any physical contact!
    • Upon arrival, you will receive extensive information about guidelines to abide by in the hotel and the region with regard to COVID-19.
    • You can check out in the evening before departure where no payment in cash will be required. We can send you your invoice by email if you so wish
  • Carefree 100% CANCELLATION POLICY and 0% risk if:
    • An official travel warning has been issued for the whole of Austria or the federal state of Salzburg
    • There are official entry restrictions for the whole of Austria or the federal state of Salzburg
    • The borders to Austria/Salzburg are officially closed (border closings)
    • You have tested positive for Covid-19 (you must present a positive test result)
    • Your reservation can be rebooked free of charge (subject to availability) and cancelled free of charge if one of the following points mentioned above applies to you
    • Precise daily billing of your stay with the measures mentioned above
  • What rules to abide by in our region, what you need to consider
    • Wearing an Mouth nose protection in public transportation, shops, cable cars etc.
    • Washing and disinfecting your hands several times a day and when necessary
    • Please pay attention to signs and instructions given by staff members when going to tourist destinations
    • If you feel unwell, have a fever or any other symptoms, inform the authorities immediately by phoning AT 1450. This service line will tell you what to do.